What is a significant risk related to retrofitting products and systems for accessibility?

Retrofitting products and systems for accessibility often involves modifying existing structures, technologies, or services to accommodate individuals with disabilities. A significant risk associated with this process is increased reputational risk. Organizations that do not prioritize accessibility may face public backlash, negative press, or concerns from consumers regarding their inclusivity and commitment to diversity. This perceived lack of inclusiveness can harm a brand's reputation, impacting customer loyalty and trust.

In addition, if an organization is seen as lacking in accessibility, it may also attract scrutiny from regulatory bodies or advocacy groups, further amplifying the reputational risk. Stakeholders, including customers and employees, increasingly expect businesses to uphold ethical practices, which include ensuring that their products and services are accessible. Thus, prioritizing retrofitting to meet these needs can protect and even enhance a company’s reputation in the long term.