According to the Accessibility Technology Charter, who should be consulted routinely?

Consulting disabled colleagues and customers routinely is essential for fostering an inclusive environment and ensuring that accessibility measures meet the actual needs of users. Their input offers real-world insight into the challenges they face and the accommodations that would make their interactions with technology and services more effective. Engaging with these stakeholders helps organizations better understand practical barriers and develop solutions that are genuinely user-centered.

This approach aligns with best practices in accessibility, as it encourages continual feedback and improvement. By actively involving individuals who experience disabilities, organizations can make informed decisions that enhance accessibility and overall user experience, rather than relying solely on the perspective of technology suppliers, senior management, or IT staff who may not have firsthand experience of the issues at hand. This consultation promotes a culture of inclusivity and helps ensure that accessibility efforts are relevant and effective.